Return, Exchange, Cancellation and Refund Policies
Frequently asked questions
Please check a brand’s individual product page for information on a brand’s regular delivery time frames. While we ask our sellers to dispatch their products to you as soon as possible, some of our brands’ products are made to order and, accordingly, may have longer delivery times than ready-made products. In any event, you will receive information on the expected dispatch time for your order by whatsapp once the seller has confirmed your order.
After you place an order, you will receive a notification from us that your order has been received and that it is awaiting confirmation by the seller. This means that we’ve notified the seller of your order, but that we have not yet received confirmation from the seller that seller is able to dispatch your order within the regular time period seller has specified on its product pages on our Platform. While we generally expect sellers to be able to dispatch their items as previously indicated, some of our young and upcoming brands manufacture in small batches, which may from time to time result in inventory shortages. If a seller notifies us that seller isn’t able to dispatch your ordered item within the previously communicated timeframe, we will cancel your order and promptly refund the relevant order amount, unless you inform us that you’re happy to receive your order at a later date agreed with the seller.
After you’ve placed an order, we will create a whatsapp group between you, us, and the seller. Please send any order-related inquiries to this whatsapp group. Alternatively, you can also reach out to us separately by email (info@soulse.in) or whatsapp (6366589620).
Please contact the Soulse Support Team using the whatsapp button on our Platform, or send an email to info@soulse.in).
