ELIGIBILITY
- Free return and full refund (including any shipping fees), or a free exchange if you receive a damaged/defective/used/wrong product.
- If you'd like to exchange the product for any other reasons, chat with us and we'll connect you with the seller.
- Returns are not accepted for any other reasons.
EXCEPTIONS
- Product has been used, worn, washed, or damaged by customer
- Product was not returned in its original condition and packaging, with price tags and labels attached
- Product was custom-made or customized
- Product was sold at a discount or subject to any other type of purchase incentive (e.g., freebies, buy 1-get-1-free, etc.),
- Product was supplied in response to customer's prior exchange request
RETURN SHIPPING POLICY
In case of an eligible return, the seller will pay the return shipping fees
EXCHANGE SHIPPING POLICY
In case of an eligible exchange, you will pay the return shipping fees and the seller will pay the exchange shipping fees
PROCESS
Chat with us on Whatsapp (6366589620) and we'll connect you with the seller and you can communicate your issue to the seller. In case of a damaged/defective/used/wrong product, please send a picture to facilitate processing the exchange/return and refund.
TIME LIMIT
Any exchange request must be raised within 14 days of order delivery.
REFUND
- In case of an eligible return for receiving a defective/damaged/expired/used/wrong product, you will receive a full refund (including any shipping fees).
